Official product information
Protoflow Shipping and Delivery
Ships from inside the US and a tracking number in the order email. That is what was supplied, and this page is honest about the rest.
Written and reviewed by the Protoflow Editorial Desk · Last updated September 24, 2026
Quick answer
Orders ship from inside the United States unless the sales page says otherwise. A tracking number arrives in the order email. Beyond those two facts, no carrier, no shipping cost, no delivery window and no international policy were supplied to this desk, and we have not invented any of them. The cost appears in the checkout total before you confirm; the delivery window appears with the tracking. Remember that transit days come out of the sixty-day guarantee window, which starts when you pay.
Two facts
What is actually published about delivery
Ships from inside the US, tracking in the order email. That is the whole of what was supplied, and the rest of this page says so honestly.
This is a short list and we are going to be plain about how short it is. Two facts about delivery were supplied to this desk, and they are the two in the line below.
Orders ship from inside the United States unless the sales page says otherwise. A tracking number arrives in the order email.
That is genuinely useful as far as it goes. Shipping from inside the United States means a domestic parcel rather than a customs queue, and a tracking number in the order email means you are not waiting blind. Both of those are worth having and both are worth checking against what the sales page itself says on the day you buy, because the phrase attached to the first one is unless the sales page says otherwise.
And now the part nobody likes writing
No carrier was named. No shipping cost was supplied, at any pack size and in either direction. No delivery window was supplied — no range of business days, no dispatch time, no cut-off. No international policy was supplied, which means we cannot tell you whether the product ships outside the United States at all, let alone what it would cost or how long it would take. No signature or insurance policy was supplied.
Six blanks and two facts. We are listing the blanks explicitly, in a table, rather than writing around them, because the alternative is the thing this category does constantly: a confident sentence about fast discreet delivery in three to five business days that nobody has any basis for. A delivery estimate you have invented is worse than no estimate, because a buyer plans around it.
The blanks
Six things that were not supplied, and how to find each one
Every blank on this page has an answer. None of the answers is ours to print, and all of them are within two minutes of your own screen.
| Delivery question | What was supplied | Where to find it |
|---|---|---|
| Ships from | Inside the United States, unless the sales page says otherwise | The sales page, on the day you buy |
| Tracking | A tracking number arrives in the order email | Your order confirmation |
| Carrier | Not published | The tracking number will identify it |
| Shipping cost | Not published | Shown at checkout, before you confirm |
| Free shipping threshold | Not published | Shown at checkout, if it exists |
| Dispatch time | Not published | The sales page, or the order desk |
| Delivery window | Not published | The tracking, once the parcel moves |
| International shipping | Not published | The checkout’s country field |
| Signature or insurance | Not published | The carrier’s own tracking page |
Two rows carry a fact. Seven do not, and we would rather show you the shape of that than smooth it over.
How to fill the blanks yourself, in the two minutes before you pay
Most of them close at the checkout, which is the one place where the real figures have to appear. A shipping cost cannot be hidden from you at the point of payment: the total you are asked to confirm includes it or it does not, and either way the line is on the screen. Put your address into the checkout, get as far as the order summary, and read the total before you confirm. That is the one authoritative answer to the cost question and it takes less than a minute to obtain.
The country field answers the international question just as quickly. If the checkout will not accept your country, the product does not ship there, and you have found that out without an email exchange. If it does accept it, the total you then see includes whatever the international figure is.
What the checkout will not give you is a delivery window, and no amount of clicking will produce one. That answer arrives with the tracking number, which is the moment the parcel becomes a real object with a real carrier attached to it.
In order
What to do if the parcel does not arrive
Five steps, in the order they become useful. The first two are about records; the last three are about the desk that can actually act.
Check the order email the same day
It carries the order ID and the purchase date, and the purchase date is the one the sixty-day guarantee window runs from. If it has not arrived within a few hours, check the spam folder before assuming anything has gone wrong — a processor’s confirmation mail is exactly the shape of message that filters catch. If it genuinely has not arrived, call the order desk with the card statement line in front of you.
Wait for the tracking number to become active
A tracking number is issued when the label is printed, which is not the same moment the parcel is collected. It is normal for a new number to show nothing for a day or so. What is worth noticing is a number that never activates at all, because that is the signal that the parcel has not been handed over rather than that it is moving slowly.
If the tracking stalls, call the order desk
The desk supplied to this site is the payment processor’s order line, and a parcel in transit is squarely the kind of thing it exists to handle. Have the order ID ready. Nothing on this page needs the brand or the distributor — a delivery problem belongs to whoever took the payment and arranged the dispatch.
If it is marked delivered and it is not there
Check with the neighbours and the building, then read the tracking detail for the exact delivery scan — time, location, and whether a signature was recorded. That detail is what the desk will ask for. Then call the desk on the same day rather than waiting a week, because carrier claim windows are short and the clock starts at the scan, not at the phone call.
If the seal is damaged when it arrives
Do not take it. The wrap says so in its own words — do not use the product if the safety seal is damaged or missing — and that instruction does not soften because the damage happened in transit. Photograph the bottle and the outer packaging before you move anything, then call the desk. A photograph taken before the parcel is unpacked is worth more than a description given afterwards.
Transit time is time off your window
This is the sentence to take away from this page. The sixty-day guarantee window runs from the date of purchase, not from the date the box lands on the doorstep, and not from your first capsule. Every day a parcel spends in transit is a day of that window spent before you have taken anything at all.
Nobody published a delivery estimate, so we cannot tell you how many days that is. We can tell you that it is not zero, and that it is worth writing your purchase date somewhere you will find it in two months. If you want the window mapped against the pack you are buying, our guarantee page does the arithmetic for all three pack sizes, and the home page’s supply planner will run it against your own dates.
On arrival
When the box arrives: seal, storage and the clock
A last note on storage, because it belongs to the parcel as much as to the cupboard. The wrap prints its own instruction: “Store this product in a cool dry place below 30°C (86°F). KEEP OUT OF REACH OF CHILDREN. DO NOT USE IF SAFETY SEAL IS DAMAGED OR MISSING. STORE IN A COOL, DRY PLACE.” A parcel that has spent an afternoon on a doorstep in summer has been stored, briefly, at whatever the doorstep was. That is not a reason for alarm and capsules are reasonably robust, but it is a reason to bring the box in rather than leave it out, and a reason to prefer a delivery day you will be home for if the option is offered at the checkout.
The other reason to open the box promptly is that everything on this page has a clock attached to it. Carrier claims close quickly. The guarantee window is already running. And if the bottle that arrives is not the bottle you ordered — wrong pack, wrong count, a seal that is not intact — the useful moment to say so is the day it arrives, with the packaging still in the state the carrier left it in.
Keep the order email, the tracking number and a photograph of the sealed bottle together until you have decided whether you are keeping the product. That is three files in one folder, it costs nothing, and it is the entire administrative burden of buying a supplement carefully.
Questions
Protoflow FAQ: shipping questions
Where does it ship from?
From inside the United States unless the sales page says otherwise. A tracking number arrives in the order email.
Who do I call?
+1 (302) 200-3480, which the pack describes as the BuyGoods default order desk. BuyGoods is the payment processor that runs the checkout. It can help with an order, tracking, a change or a refund.
How should I store it?
The label says: store in a cool dry place below 30°C (86°F), keep out of reach of children, and do not use if the safety seal is damaged or missing.
Why are the office and the label in different states?
Because they are different organisations. The label names a distributor in Aurora, Colorado. The office and returns addresses supplied to this desk are both in New York. Neither is the manufacturer, which is not named at all.
How long is the money-back guarantee?
Sixty days from purchase, per the supplied pack, unless the sales page prints a longer window. Read it there before you pay and screenshot it with the date showing.
References
Sources for this page
- U.S. Food and Drug Administration. Dietary Supplements. www.fda.gov. Accessed September 24, 2026.
- Office of Dietary Supplements, National Institutes of Health. Dietary Supplements: What You Need to Know. ods.od.nih.gov. Accessed September 24, 2026.
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Order Protoflow from the official page
60 capsules a bottle, two a day with water, thirty days a bottle. Ships from inside the United States unless the sales page says otherwise, with a tracking number in the order email. The order desk on +1 (302) 200-3480 handles tracking and delivery questions.
Price shown at checkout · 60-day window from the date of purchase · ships from inside the US · the label’s own support line is +1 (302) 200-3480