Official product information
Protoflow Refund Policy
The return address, what goes inside the parcel, who pays the postage, how long the money takes, and which of the two desks can actually see your order.
Written and reviewed by the Protoflow Editorial Desk · Last updated September 24, 2026
Quick answer
Post the bottles to 122 East 42nd Street, Floor 18, New York, NY 10168, USA inside the sixty days from purchase. Include your full name, the email on the order and the order ID. Return postage is paid by the buyer. Use a tracked service. Refunds are credited 3 to 5 business days after the desk approves them, then 5 to 10 days for the card to post it. Call the order desk first with your order ID — it is the payment processor’s line and the only route that can see your order. The website email cannot.
The mechanics
The six things you need, in one place
An address, a list of what goes in the parcel, who pays the postage, and two timing figures. All of it published, none of it invented.
122 East 42nd Street, Floor 18
New York, NY 10168, USA
Include your full name, the email on the order and the order ID.
Return postage is paid by the buyer. Use a tracked service.
Refunds are credited 3 to 5 business days after the desk approves them, then 5 to 10 days for the card to post it.
Sixty days from purchase per the supplied pack, unless the sales page prints longer.
The order desk, +1 (302) 200-3480, with your order ID.
Those six boxes are the whole mechanism, and the rest of this page is what each of them means in practice. Read the address line first, because it is the one that surprises people. The returns address supplied to this desk is in New York. The address printed on the bottle is a distributor in Aurora, Colorado. Those are two different organisations in two different states, and the parcel goes to the first one.
Do not post bottles to the address on the label. It is a distributor’s street address, not a returns department, and nothing supplied to this desk suggests anybody there is expecting parcels. Confirm the current returns address with the order desk on the call, against the address above, before you buy the postage.
The order in which this actually happens
A refund on this product is a phone call first and a parcel second. The call establishes that a refund is being made, confirms the address and produces something to write down; the parcel is what completes it. Doing it the other way around — posting the bottles and then ringing to ask what happens next — means a box arriving somewhere without a conversation attached to it.
The sequence
Claiming a refund, step by step
Six steps, starting ten days before the deadline rather than on it.
Decide before day fifty
The window is sixty days from purchase, not from delivery and not from your first capsule. Ten days of margin is what turns a deadline into a task: it leaves room for a call, a confirmed address, a packed box and a trip to the post office without any of those landing on the final afternoon. Have the purchase date and the order ID in front of you before you dial.
Call the order desk and get the return confirmed
The number supplied to this site is the payment processor’s order line and this is precisely the kind of request it handles. Confirm the returns address, ask whether opened bottles are accepted and whether a reference number should go in the parcel, and write down the date, the time and the name of whoever you spoke to. That note costs nothing and it is the only record of the call that you control.
Pack the bottles with the three details inside
Include your full name, the email on the order and the order ID. Write them on a sheet of paper and put it in the box — not on the outside, where it can rub off, and not only in an email, which will not be next to the parcel when somebody opens it. A returned parcel with no name and no order ID inside it is a box of bottles that cannot be matched to a payment.
Post it tracked, and keep the receipt
Return postage is paid by the buyer. Use a tracked service. That is the published position and it is the usual one, so budget for it. Tracked is not an upsell here: if the refund conversation stalls, the entire question becomes whether the parcel can be shown to have arrived, and a tracking number answers that in one line. Photograph the packed box and keep the postage receipt with the order email.
Watch the two clocks
Refunds are credited 3 to 5 business days after the desk approves them, then 5 to 10 days for the card to post it. Those are two separate stages and only the first belongs to the seller — the second is your card issuer posting a credit that has already been approved. Count them from the day the return was approved, not from the day you posted it.
If it stalls, go back with the record
Contact the desk again with the dated note from your call, the tracking that shows delivery and the order email. If that does not resolve it, the final route is a dispute with your card issuer, which has its own process and its own deadlines. Keep everything until the credit is visible on the statement, not until you are told it has been sent.
Two routes, one of them useful
Which desk can actually refund you
The order desk holds your transaction. The website email does not, and the label carries no contact route at all.
There are two contact routes attached to this product and only one of them can see your order. Getting that the wrong way round costs days, and days come out of a sixty-day window.
The route that works
The order line supplied to this desk is +1 (302) 200-3480, described in the pack as the BuyGoods default order desk. It is an ordinary, dialable Delaware number. Note whose desk it is: BuyGoods is the payment processor that runs the checkout, not the brand and not the manufacturer. The label itself prints no phone number and no email at all — just a distributor and a street in Aurora, Colorado. If you have a question about what is in the bottle rather than about your order, there is no published route to anyone who would know.
For a refund, that is exactly the desk you want. A payment processor holds the transaction, the order ID, the card reference and the refund mechanism. It can approve a return, confirm an address and push a credit. None of the limitations described above apply to a refund request — they apply to questions about the formula, which is a different conversation with a different answer.
The route that cannot help
The sales email supplied to this desk is [email protected], which belongs to the brand’s own information site rather than to this one. The website address below cannot see your order, your tracking or your refund.
This is worth spelling out. An email address on a website is not a customer service system unless there is an order database behind it, and there is not one behind this one. Writing to a website desk about a refund produces, at best, a reply telling you to call the order desk — which is a day or two lost for information you already have on this page.
And the third route, which does not exist
The bottle itself has no contact route at all. No phone number, no email address and no website is printed anywhere on the wrap — only a distributor and a street address in Aurora, Colorado. So there is no route on the packaging that leads to a refund, and no route on the packaging that leads to anyone who could answer a question about the formula either. The number to use is the one supplied to this desk, and it belongs to the company that processed your payment.
Published figures
The timings, and what a refund does not cover
| Stage | How long | Counted from |
|---|---|---|
| Desk approves the refund | 3 to 5 business days | The day the return is approved by the desk |
| Card posts the credit | 5 to 10 days | The day the refund is issued, not the day you posted the parcel |
| The claim window | 60 days | The date of purchase — not delivery, not first capsule |
| Return postage | Paid by the buyer, tracked | Not refunded; budget for it separately |
Business days and calendar days are not the same thing, and the two timing rows are quoted in different ones. Allow for the weekend.
What a refund does not cover
It does not cover the return postage, which is stated plainly in the supplied terms and is the ordinary arrangement. It does not cover the time, and on a sixty-day window the time is the scarce thing. And it does not undo a decision that would have been better made before the order was placed.
That last point is the honest one to end on. The likeliest reasons to want a refund on this product are all readable in advance and all free to check. The niacin row is 75 mg against a 35 mg supplemental upper limit for adults, and the label does not say which form of niacin it is. Three separate rows — vitamin E, ginkgo and Asian ginseng — each carry a published caution about bleeding. The other-ingredients line names gelatin, which settles the capsule-shell question whatever the marketing pack’s roundels say. Seven of the eleven botanicals have no federal consumer page at all.
Every one of those is on our ingredients page and our side effects page, and reading them takes a few minutes. A refund takes a phone call, a tracked parcel, two waiting periods and the postage. The label is cheaper than the return.
The one thing a refund cannot give back
The label’s own caution is the sentence to act on first: if you are currently taking any medication, consult with a physician prior to use. That is a conversation to have before the first capsule, not after a decision to send the bottles back. No refund policy addresses an interaction, and this is a formula whose own label asks for that call.
Questions
Protoflow FAQ: refund policy questions
How do I claim a refund?
Call the order desk with your order ID. Returns go to 122 East 42nd Street, Floor 18, New York, NY 10168. Include your full name, the email on the order and the order ID.
Who pays return postage?
You do. Use a tracked service and keep the receipt.
How long does a refund take?
Three to five business days for the desk to approve it, then five to ten days for the card to post it.
Who do I call?
+1 (302) 200-3480, which the pack describes as the BuyGoods default order desk. BuyGoods is the payment processor that runs the checkout. It can help with an order, tracking, a change or a refund.
Is there a number for questions about the formula?
No. <strong>The label prints no phone number, no email and no website at all</strong> — only a distributor and a street address in Aurora, Colorado. The email supplied to this desk, [email protected], belongs to the brand’s information site.
How long is the money-back guarantee?
Sixty days from purchase, per the supplied pack, unless the sales page prints a longer window. Read it there before you pay and screenshot it with the date showing.
References
Sources for this page
- U.S. Food and Drug Administration. Dietary Supplements. www.fda.gov. Accessed September 24, 2026.
- Office of Dietary Supplements, National Institutes of Health. Dietary Supplements: What You Need to Know. ods.od.nih.gov. Accessed September 24, 2026.
- National Center for Complementary and Integrative Health, NIH. Using Dietary Supplements Wisely. www.nccih.nih.gov. Accessed September 24, 2026.
Order Protoflow from the official page
60 capsules a bottle, two a day with water, thirty days a bottle. No pack price was supplied to us, so read the figure and the sixty-day window on the sales page and screenshot both with the date showing. The order desk on +1 (302) 200-3480 handles refunds and returns.
Price shown at checkout · 60-day window from the date of purchase · ships from inside the US · the label’s own support line is +1 (302) 200-3480