Refund guide
How Does the ProtoFlow 60-Day Money-Back Guarantee Work?
A guarantee is only as good as the dates you can prove. This page puts the dates, the address and the phone number in one place.
Quick answer
The ProtoFlow pack states a 60-day money-back window counted from the date you buy, not from delivery or your first capsule, unless the sales page prints a longer one. To claim, ring the order desk, +1 (302) 200-3480, quoting your order ID. You pay return postage, and the refund arrives in two stages.
On this page
- How does the ProtoFlow 60-day money-back guarantee work?
- When does the 60-day clock start?
- Key facts
- How do you claim a ProtoFlow refund, step by step?
- What is the ProtoFlow phone number, and who answers it?
- Can you cancel a ProtoFlow order?
- How long does a ProtoFlow refund take?
- How does the window fit the one, three and six-bottle packs?
- What does the guarantee not cover?
- What are the ProtoFlow guarantee and price facts at a glance?
- Frequently asked questions
- Which sources does this page use?
- Our view
How does the ProtoFlow 60-day money-back guarantee work?
In one sentence: you have 60 days from the day you pay to ask for your money back. The seller's pack states that window and adds that the sales page may print a longer one. If the page you buy from says more than 60 days, the page wins, because it is the document that binds.
The guarantee is a promise by the seller. It is a term of sale. It works because the seller honours it, the processor holds the payment record, and your card issuer's dispute process stands behind both. No agency enforces a supplement refund window, and there is no register of such guarantees.
That sounds cold, but in the ordinary case the promise is simply kept. The point is that your records, not a badge, decide how smooth the claim feels.
When does the 60-day clock start?
It starts when your payment goes through. That is the date on the order email. It does not start when the parcel lands. It does not start when you open the bottle or take a first capsule.
The clock keeps running while the parcel is in the post and while the box sits on a shelf. Delivery time is not published, so you cannot know how many days of your window transit will use. It is not zero.
Check the window on the sales page before you pay. Take a screenshot with the date visible. By day 60 the page may read differently, and memory is poor evidence.
Key facts
- Window: 60 days from purchase, per the pack, unless the sales page prints longer.
- Claim by phone first: +1 (302) 200-3480, with your order ID. This is the payment processor's order line.
- Return address: 122 East 42nd Street, Floor 18, New York, NY 10168, USA.
- In the parcel: your full name, the order email address and the order ID.
- Return postage falls on the buyer. Send it tracked, and keep the receipt.
- Refund timing: 3 to 5 business days after the desk approves it, then 5 to 10 days for the card to post it.
- ProtoFlow is not FDA approved. Talk to a doctor before use if you take any medicine.
How do you claim a ProtoFlow refund, step by step?
Fix the purchase date
Open the order email. Write the purchase date and the order ID somewhere other than your inbox. This is day zero.
Set a reminder ten days early
A margin of ten days leaves time for a call, a confirmed address, a packed box and a post office visit.
Call the order desk
Use +1 (302) 200-3480 with the order ID. Confirm the returns address and ask whether opened bottles are accepted. Note the date, the time and the name of the person.
Pack the parcel
Put a sheet inside with your full name, the email on the order and the order ID. Do not rely on the outside of the box.
Post it tracked
Return postage is paid by the buyer. Take a photo of the sealed box, and file the postage receipt next to the order email.
Watch the credit
Wait for approval and the credit, then for the card. If nothing arrives, go back to the desk with your dated notes before turning to your card issuer.
Do the call before the post. Sending bottles first and ringing afterwards leaves a box in a warehouse with no conversation attached to it.
What is the ProtoFlow phone number, and who answers it?
The number supplied to us is +1 (302) 200-3480. It is described in the pack as the BuyGoods default order desk. BuyGoods is the company that takes your payment at checkout. It is an ordinary, dialable number.
What can it do? Its desk can deal with orders, tracking, changes and refunds. What can it not do? It cannot answer questions about the formula. It is not the brand and not the maker.
Two other routes exist, and neither can see your order. The sales email, [email protected], belongs to the brand's information site. The website email, [email protected], handles page errors and press from Monday to Friday, 9:00am to 5:00pm ET. The bottle itself prints no phone, email or website at all.
One trap is worth avoiding. The address printed on the label is a distributor in Aurora, Colorado. It is not the returns address. Parcels go to the New York address in the key facts above, confirmed with the desk on the call.
Can you cancel a ProtoFlow order?
People search for “ProtoFlow cancel order”. The sources we use say that a cancelled order is a question for the payment processor's desk, the same line used for tracking and changes. A cut-off time for cancelling is not published.
So act early. Call the number above with your order ID. If the parcel has not shipped, ask. If it has, ask about the refund route instead. A delivery question is also a processor question, and the tracking number from your order email is the first thing the desk will ask for.
The pack lists no subscription for ProtoFlow. Read the checkout terms before you pay in case anything recurring appears on your screen, and keep a screenshot of what you agreed to.
How long does a ProtoFlow refund take?
Two stages, counted differently.
| Stage | How long | Counted from |
|---|---|---|
| Refund credited by the desk | 3 to 5 business days | After the desk approves the return |
| Card posts the credit | 5 to 10 days | The day the refund is issued, not the day you posted the parcel |
| Claim window | 60 days | The purchase date |
| Return postage | Paid by the buyer | Not refunded; budget for it |
Business days and calendar days differ, so allow for weekends. Keep the whole record until the credit shows on your statement, not until someone says it has been sent.
How does the window fit the one, three and six-bottle packs?
A bottle lasts 30 days at two capsules a day. The window is 60 days. So the single bottle ends inside the window with a month to spare. Three bottles last 90 days, so the last month falls outside it. Six bottles last 180 days, and four are still sealed when the window closes.
Whatever pack you pick, the decision date does not move. It is a calendar date, not a capsule count. The commonest way to lose a guarantee is to find out on day 65.
What does the guarantee not cover?
- Return postage. It is paid by the buyer, and not refunded.
- Your time. On a 60-day window, time is the scarce thing.
- A problem you could have read on the label. The niacin row at 75 mg, the three bleeding-linked cautions and the gelatin shell are all printed before you buy.
- A medical interaction. No refund policy undoes one. The label asks anyone taking medication to consult a physician first.
Reading the label costs nothing. A refund costs a call, a tracked parcel, two waiting periods and postage. If something on the label would make you return it, find it out first.
What are the ProtoFlow guarantee and price facts at a glance?
| Item | What is published |
|---|---|
| Window | Sixty days from purchase, per the seller's pack |
| Longer window | Only if the sales page prints one |
| Phone | +1 (302) 200-3480 |
| Send returns to | 122 East 42nd Street, Floor 18, New York, NY 10168, USA |
| Price | Not printed on this site; the checkout shows it |
| Packs | One, three or six bottles of 60 capsules |
| Bonuses | Four digital titles with the larger two packs |
Frequently asked questions
How long is the ProtoFlow money-back guarantee?
The seller's pack gives 60 days counted from purchase, and allows that the sales page may offer more. The clock starts when you pay, not at delivery or your first capsule.
How do I get a ProtoFlow refund?
Phone +1 (302) 200-3480 first and quote your order ID. Then post the bottles to the New York returns address in this article, with your name, order email and order ID inside.
What is the ProtoFlow phone number?
The order desk is +1 (302) 200-3480. The pack describes it as the BuyGoods default order desk. It handles orders, tracking, changes and refunds, not questions about the formula.
Who pays the return postage on ProtoFlow?
You do. Post it with tracking and keep the receipt. Postage is not refunded.
How long does a ProtoFlow refund take?
The refund is credited 3 to 5 business days after the desk approves it. Then the card takes 5 to 10 days to post the credit.
Can I cancel my ProtoFlow order?
Cancellation is a question for the order desk, the same line used for refunds. A cut-off time is not published, so call early with your order ID.
Which sources does this page use?
Guarantee, refund and contact facts come from the seller's pack and this site's own policy pages. Context on supplements comes from these pages.
- Office of Dietary Supplements, National Institutes of Health. Dietary Supplements: What You Need to Know. ods.od.nih.gov
- National Center for Complementary and Integrative Health, NIH. Using Dietary Supplements Wisely. www.nccih.nih.gov
- National Center for Complementary and Integrative Health, NIH. Hawthorn. www.nccih.nih.gov
Our view
Our view is that the ProtoFlow guarantee is a real term of sale with a real start date, and a modest one. Sixty days is useful on one bottle. It is thin on six.
Treat it as a safety net, not a plan. Take the screenshots, keep the order email, set the ten-day margin, and make the phone call before you post anything.
If a symptom is what pushed you to buy, remember that no refund can give back time spent not seeing a doctor.
Keep reading:
Last updated . Medically reviewed by Dr. Al Borhan, MD, Physician on the same date. This page is general information, not medical advice.